Complaints
Raising a concern
Starfelt Care is committed to providing professional, respectful and high-quality services. We welcome feedback and take concerns seriously. A complaint can be submitted by emailing hello@starfeltcare.co.uk. Please include your name and organisation, a description of the concern, relevant dates or programme details, and the outcome you are seeking.
Response times
We aim to acknowledge complaints within three working days and provide a full response within 20 working days. Where additional time is required, we will explain the reason and provide an updated timescale.
Safeguarding matters
Where a complaint raises a safeguarding concern, it will be handled under the appropriate safeguarding procedures rather than solely as a standard complaint.
Last updated: 26 July 2026
Raising a concern Starfelt Care Ltd is committed to providing professional, respectful and high-quality services. We welcome feedback and take concerns seriously. A complaint can be submitted by emailing hello@starfeltcare.co.uk. Please include your name and organisation, a description of the concern, relevant dates or programme details, and the outcome you are seeking.
Response times We aim to acknowledge complaints within three working days and provide a full response within 20 working days. Where additional time is required, we will explain the reason and provide an updated timescale.
Safeguarding matters Where a complaint raises a safeguarding concern, it will be handled under the appropriate safeguarding procedures rather than solely as a standard complaint.
Last updated: 26 July 2026